Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") has been established by the 35bd1 platform and applies to the website, mobile version, and all related services. When you use any service provided by 35bd1, you are considered to have voluntarily accepted the terms of this Policy.

The primary purpose of this Policy is to inform our users — particularly members based in Bangladesh — with complete transparency about how their personal information is managed. 35bd1 believes that every user's privacy is a fundamental right, and we are committed to protecting that right.

In this Policy, "we", "our", or "35bd1" refers to the platform's operating authority. "You" or "user" refers to any individual registered with or using the services of 35bd1.

35bd1 collects only the information that is necessary to provide its services or that you voluntarily provide. The types of information collected are described in detail below:

2.1 Identity Information

The information we collect at the time of account registration includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm the minimum age of 21)
• Mobile number (Bangladeshi number)
• Email address (if applicable)
• Password (stored in encrypted form — never stored in plain text)

2.2 Financial & Payment Information

The following information is required to process deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket, or Upay)
• Transaction reference number and amount
• Type of payment method

Important: We do not store complete card numbers or sensitive bank account information.

2.3 Technical Information

The following information may be collected automatically while using the platform:

• IP address and device information
• Browser type and version
• Pages visited and session duration
• Operating system information
• Referral source (how you arrived at the site)

2.4 Communication Information

Your communication history with the support team via live chat or email may be recorded — this helps improve service quality and resolve disputes.

35bd1 never uses your information for unnecessary purposes or without authorisation. The legitimate purposes for which we use your data are described in detail below:

3.1 Account Management & Identity Verification

Your information is used to verify your identity, create and manage your account, and ensure a secure login process. It is particularly essential for verifying that users are 21+ and for preventing multiple accounts.

3.2 Processing Financial Transactions

Financial information is used to accept deposits, pay out winnings, and process transactions through bKash, Nagad, Rocket, and Upay.

3.3 Fraud Prevention & Security

Your information is used to detect suspicious activity, prevent account hacking, comply with anti-money laundering (AML) policies, and maintain the overall security of the platform.

3.4 Customer Support

Your information is used to assist you through 24/7 live chat and email support, resolve complaints, and correctly provide bonuses and promotional benefits.

3.5 Service Improvement

Aggregated (anonymized) data may be used to analyse user experience and improve 35bd1's game sections, navigation, and overall usability.

3.6 Responsible Gaming

Your information is used to monitor gaming behaviour, identify potentially problematic playing patterns, and provide assistance when needed. This is part of our responsible gaming commitment.

As a 35bd1 user, you have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

7.1 Right to Access

You have the right to know what information we hold about you. Within a reasonable time after receiving your request, we will provide you with a summary of your data.

7.2 Right to Rectification

If any of your information is incomplete or incorrect, you may request a correction. We will make the necessary corrections after verifying the relevant details.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some data may need to be retained for a specified period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications or analytical purposes. We will stop such processing — however, processing that is essential for operating the service may continue.

7.5 Right to Portability

You may request a copy of your own data in a structured, machine-readable format. This request is subject to technical feasibility.

35bd1 provides services only to individuals aged 21 or above. We do not knowingly collect or process information from any minor.

Age verification is mandatory at the time of account registration. If there is any doubt about a user's age, their account will be suspended immediately and they will be asked to provide verification.

If a minor has registered by mistake and this comes to our attention or is reported to us, all information associated with that account will be deleted immediately and, if any financial transactions have taken place, steps will be taken to reverse them.

35bd1 reserves the right to amend or update this Privacy Policy from time to time. Reasons may include:

• Changes in legal or regulatory obligations
• Introduction of new services or features
• Changes in business operations
• Advances in security technology

If there are significant changes, you will be notified via your registered mobile number, email, or a notification on the platform. Continuing to use 35bd1's services after the date a revised policy takes effect will be considered acceptance of the new policy.

The date of the most recent update will always be shown at the top of this page. Previous versions of the policy are retained by us and can be viewed upon request.